Ambassador's Quick Help Guide

Quick Troubleshooting


If you're having trouble getting the OMrun app up and running, here are some of the most common issues and tips on how to fix them:


My OMbox won't connect to OMrun

My heart rate isn’t being tracked

I keep losing GPS/my results are inaccurate

Why am I unable to sync my run?

My OMrun app is frozen or keeps crashing



Quick Tips


The following links contain some quick tips about the product to ensure your OM gear runs smoothly:  


What are some tips to help me stay in my Endurance Zone?

When does my OMbox vibrate?



If you continue to experience issues with the app and need personalized assistance, please contact a specialist at or toll-free at 1-844-668-3335 between 9am and 5pm EST.